GLOBAL CENTERS

MODULAR SERVICES

An End-to-End Program Managed Engagement

Services are aligned to the Global Center Maturity Model with clearly defined Business Outcomes. Program Managed Operations allows you to focus on the deliverables while the  Talent Ramp-up and other support functions are taken care of on a managed basis. Includes a Distributed Agile Delivery Governance Process for Agile velocity coupled with a  strong IPR Policy Framework.

ADVISORY

1. Optimal Business Case Development

2. Entity Structuring & Compliance

3. Location Analytics & Selection

4. Operations Design & Configuration

5. Sourcing Strategy & Network Design

6. Revenue Strategy & Network Design

BUILD-OUT

1. Government Permits & Approvals

2. Procurement Process (Assets & Land)

3. Support Services (Shared or In-house)

4. Process & Technology Implementation

5. Talent Strategy & Acquisition

6. Transition & Execution

TRANSFORMATION

1. Location, Talent Work Mix Options

2. Quality & Process Consulting

3. Operations (Engineering) Optimization

4. Digital Transformation of Operations

5. Innovation, CoEs & IP Development

6. Mergers & Acquisitions

ENGAGEMENT MODELS

FLEXIBLE MODELS TO SUIT THE RISK APPETITE.

From Assisted Build-out to On-Demand Captive-as-a-Service, the engagement model can be customized to suit the risk appetite of the parent company. Including the option for Joint Venture (JV).

ASSISTED BUILD-OUT

Design & Execution of the GC as a 100% subsidiary of the parent organization with total ownership of assets and resources. The services are on a fee-for-service model.

BT OR BOT

The GC is set up on a "Build-Transfer" or "Build-Operate-Transfer" model with "cost-plus" pricing and "zero-fee" ownership transfer as a 100% owned subsidiary.

CAPTIVE-AS-A-SERVICE

On-Demand GC model with Salary & infrastructure costs being charged on actuals like a normal GC Plus a flat PMO fee. An OPEX-only model.

CENTER PMO

PMO PLATFORM FOR GLOBAL CENTER OPS

An integrated stack of proven processes, people, tools & analytics for effective benefits realization across Advisory, Build-out, and Transformation of Global Centers.

END-TO-END PMO

Program Managed Operations allows you to focus on the deliverables while the Talent Ramp-up and other support functions are taken care of on a managed basis.

INDUSTRY BEST PRACTICES

Complete with PMO SOPs, Tools, Analytics, experienced managers, PMO Analysts, and PMO Administrators, they deliver the Service components & best practices

VISIBILITY & CONTROL

Total Visibility & Control of various dimensions of the operations through build-out & transformation programs for the key stakeholders across various locations.

CENTER-AS-A-SERVICE

Jump-start your Global Center with an On-Demand Center-as-a-Service.